Submit a complaint
We help you with your case
Pick the category that fits, describe the case briefly and attach relevant details. We respond within 2 working days.
Pick a category
Pick the category that best describes the issue. You can change it in the form if unsure.
Payment issues
Delayed, refused or missing withdrawals.
- Withdrawal on hold without explanation
- Refused withdrawal after KYC
- Refund denied for failed deposit
- Endless verification loop
Bonus issues
Bonus not credited or removed after winning.
- Welcome bonus never added
- Bonus removed mid-play
- Bonus abuse accusation
- Wagering counted incorrectly
Account issues
Account closed, frozen or locked out.
- Account closed without notice
- Self-exclusion ignored
- Registration blocked
- Operator suddenly offline
Software issues
Game crashed, miscalculations or missing funds.
- Slot froze mid bonus round
- Balance showing incorrectly
- Funds missing after crash
- Evidence of unfair play
Deposit issues
Deposit charged but not credited.
- Amount not credited
- Double charge
- Deposit limit ignored
- Verification blocking deposit
Complaint form
Fields marked * are required. Personal data is used only to handle the case.
We do not mediate. We provide ready-made templates and contacts to the relevant ADR or UKGC route. The formal case runs between you and the licensing authority.